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Pet Station tries to ensure that all products are delivered in a prompt and timely manner. However, from time to time, it is possible that shipping and other factors outside of our control may result in delays. Pet Station does not accept any liability for loss or damage suffered by anyone as a result of any such delays and we shall not be liable for any inaccuracy of information provided in relation to the date and time of delivery.

Pet Station reserves the right not to ship to remote or rural locations. If you are located in a remote or rural area & you place an order we will contact you to try work out a solution for you, we may be able to deliver your parcel to a town near you. If we are unable to find a solution you will be issued with a full refund.

As we sell over 8000 products we are unable to keep everything in stock, so there will be times when we have to order the item in from our supplier which normally takes around 24 to 48 hours. As soon as the product arrives at our warehouse it will be sent out to you straight away. Please be aware of this before purchasing.

If your item is a "Special Order" product we will contact you letting you know this, we will also let you know how long it will take for us to get the product ordered in from our supplier, "Special Order" products can take 1-2 weeks before we recieve the product in our warehouse.